Return & Refund Policy

At ZidMall, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, items must be unused, in their original condition, and in the original packaging.

• Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Products marked as final sale.

• Digital products or downloadable content.

• Personal care items (for hygiene reasons).

• Damaged items caused by misuse or mishandling.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Refunds are always issued in Saudi Riyal (SAR).

4. Exchanges

• Exchanges are only available for defective or damaged items.

• If you need to exchange an item for the same product, contact us at support@zidmall.com.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective or incorrect.

• Shipping costs are non-refundable.

6. How to Start a Return

To initiate a return, please contact us:
support@zidmall.com
We will guide you through the process and provide the return address.